Job description / Role

Job Type: Full Time
Job Location: Saudi Arabia
Nationality: Any Nationality
Salary: Not Specified
Gender: Not Specified
Arabic Fluency: Fluent
Job Function: Healthcare
Company Industry: Healthcare, Hospital & Medical Services

This role is responsible for leading the end-to-end operations of a flagship polyclinic in Dammam, ensuring clinical excellence, operational efficiency, and strong financial performance. You will manage a large multidisciplinary team while driving patient experience, compliance, and revenue growth

Client Details

A leading healthcare and retail group in the region, operating a growing network of primary and ambulatory care clinics across Saudi Arabia.

The organization is focused on delivering accessible, high-quality outpatient care through a patient-centric and commercially driven model.

Description

Operational Management

• Oversee end-to-end operations of the clinic, ensuring smooth and efficient service delivery

• Manage patient flow, scheduling, and resource allocation to optimize utilization

• Ensure high standards of patient experience and service quality

• Support clinic setup, soft openings, and continuous operational improvements

Clinical Coordination

• Act as a liaison between management and medical teams

• Collaborate with physicians on clinical workflows and case discussions (non-practicing role)

• Support implementation of clinical protocols and quality standards

Team Leadership

• Lead and manage a multidisciplinary team of ~60-70 staff, including physicians, nurses, technicians, and administrative personnel

• Oversee workforce planning, performance management, and staff development

• Build a strong, collaborative, high-performing team culture

Financial & Performance Management

• Own and drive clinic performance, including P&L responsibility

• Monitor KPIs such as patient volumes, service utilization, and operational efficiency

• Identify and implement initiatives to improve revenue and control costs

Compliance & Regulatory

• Ensure compliance with healthcare regulations and accreditation standards in Saudi Arabia

• Manage licensing, audits, and regulatory requirements

• Maintain relationships with relevant authorities and insurance stakeholders

Stakeholder Management

• Build and maintain relationships with government entities and insurance providers

• Collaborate with internal leadership and head office teams

Job Offer

The role offers a competitive salary with benefits as per the law.

Requirements:
A successful Clinic Operation Manager should have:

• Bachelor's degree in a medical or healthcare-related field (Master's preferred)

• Minimum 5+ years of experience in a managerial role within primary care, ambulatory care, or polyclinic settings

• Saudi nationals preferred

• Arabic language skills are mandatory

• Proven experience managing a large outpatient healthcare facility

• Strong understanding of healthcare regulations and accreditation in Saudi Arabia

• Experience managing large, multidisciplinary teams

• Exposure to P&L / revenue responsibility

• Excellent leadership and stakeholder management skills

• Currently based in Dammam or willing to relocate

Key Demographic Requirements - applicants must be:

Fluent Arabic Speaker